Guidebook for Guests With Disabilities




The Guidebook for Guests with Disabilities provides a detailed overview of services and facilities available for Guests with disabilities and is available at Guest Relations locations within all four Parks as well as Guest Services locations at the Walt Disney World® Resorts.

This booklet provides a detailed overview of:

The services and facilities available for Guests with disabilities, including information about parking, restrooms, auxiliary aids, telephones, transportation facilities and specific attraction entrance and boarding procedures.

The many attractions that allow Guests to remain in a wheelchair and those that are transfer accessible.

The locations of companion restrooms available in each theme park.
Additionally, Guests with specific disability concerns can visit Guest Relations at any of the Theme Parks for additional information and assistance. The Cast Member you speak with will be happy to discuss in greater detail the available options to provide a memorable visit.

Guest Relations

Theme Parks

Guest Relations, located inside each Park, provides a variety of services including:

Information concerning Guests with disabilities
Messages for separated parties
Lost Guests
Guidemaps available in French, German, Japanese, Spanish and Portuguese
Disney Dollar exchange
Foreign currency exchange
Information on behind the scenes educational programs
Disney Resort Reservations and Advanced Reservations for Dining
Walt Disney World® Gift Certificates
Ticket Media Info & Adjustments
On-property Activities Information

Downtown Disney® Marketplace

Location:
Next to Team Mickey Athletic club and Arribas Brothers
Hours:
8:30 a.m. - 11:00 p.m. Sunday - Thursday
8:30 a.m. - 11:30 p.m. Friday - Saturday
Services:
Wheelchair/ECV and stroller rentals (must have major credit card or Disney Resort ID)
Walt Disney World® Theme Park tickets
Annual Passport and special-event ticket sales
Gift certificate sales
Lost and found
Reservation assistance for restaurants and accommodations
General information

Pleasure Island/Westside

Location:
Adjacent to Pleasure Island, near AMC Theaters
Hours:
9:30 a.m. - 11:45 p.m.

Services:

Wheelchair and stroller rentals (must have major credit card or Disney Resort ID)
Annual Passport and special-event ticket sales
Gift certificate sales
Lost and found
Reservation assistance for restaurants and accommodations
General information
Accessible Parking

Designated parking areas for Guests with disabilities are available throughout the Walt Disney World® Resort. A valid disability parking permit is required.

Theme Park Parking (Standard parking rates apply)
Guests with the ability to walk short distances and step up onto the courtesy trams should park in the main parking lots of Magic Kingdom® Park, Epcot®, Disney's Hollywood Studios™, or Disney's Animal Kingdom® Theme Park. The courtesy tram will transport Guests to the Entrance Complex. Parking for Guests with mobility disabilities or who are traveling with personal wheelchairs is available adjacent to the Entrance Complex at each of the four Parks.

Guests should inquire at the Auto Plaza for directions on parking options.


Restrooms

Most restrooms throughout the Walt Disney World® Resort have facilities designed for access by Guests using wheelchairs.
Companion-assisted restroom facilities are located at all First Aid locations, as well as at:

Magic Kingdom® Park

Lower level of Cinderella's Royal Table
Mickey's Toontown Fair
Next to Space Mountain®
Pirates of the Caribbean
Splash Mountain
Transportation and Ticket Center East Gate

Epcot®

East side of Spaceship Earth
Future World East Block opposite Test Track
Future World West Block opposite The Land
Near the Canada Pavilion
Near the Germany Pavilion
Near the Morocco Pavilion
Near the Norway Pavilion opposite the Viking ship

Disney's Hollywood Studios™

Fantasmic!
Next to Soundstage 3
Opposite Star Tours
Opposite "The Twilight Zone Tower of Terror"
Rock 'N' Roller Coaster® Starring Aerosmith
To the right of the entrance to Lights, Motors, Action!™ Extreme Stunt Show

Disney's Animal Kingdom® Theme Park

Asia near Maharajah Jungle Trek
Chester and Hester's Dinosaur Treasures in Dinoland U.S.A.®
Discovery Island opposite Flame Tree Barbecue
Harambe Village in the Mombasa Marketplace
Expedition Everest Area Restrooms
Conservation Station at Rafiki's Planet Watch

Disney's Blizzard Beach Water Park

To the rear of the Locker area on the north side of Main Change
Disney's Typhoon Lagoon Water Park
Near Guest Services

Disney's Wide World of Sports® Complex

The Ballpark at Disney's Wide World of Sports® Complex
Tennis Complex
Safety Considerations

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We work hard to offer a comfortable, safe and enjoyable experience for all our Guests. Please assist us by showing common courtesy to fellow Park Guests. Please be respectful of others. Do not use profanity or engage in unsafe, illegal or offensive behavior. Please abide by all safety warnings and notices. Proper attire — including shoes and shirts — must be worn at all times.

For your safety while on attractions, please keep your hands, arms, feet and legs inside the vehicle at all times. Supervise children at all times.
Please honor designated viewing areas and crosswalks. Also, for the comfort of those around you, we request that there be no flash photography, eating or drinking in any attractions.

Service Animals


Trained service animals are welcome in most locations throughout the Walt Disney World® Resort. All service animals must remain on a leash or in a harness at all times. Guests should follow the same attraction entrance procedures as described for Guests using wheelchairs. Due to the nature of some attractions, service animals may not be permitted to ride. In those instances, a member of the Guest's party must remain with the animal. Walt Disney World® Resort hosts and hostesses are not permitted to take control of service animals.

Designated "Break" Areas

Each Theme Park allows Guests to use backstage locations for service animal relief areas. Please consult the Guidebook for Guests with Disabilities for specific information.

Restrictions

Due to the nature of the experience, service animals are not permitted on the following attractions:


Magic Kingdom® Park

Big Thunder Mountain Railroad
Peter Pan's Flight
Space Mountain®
Splash Mountain®
The Barnstormer at Goofy's Wiseacre Farm

Epcot®

Wonders of Life: Body Wars (seasonal)
Mission: SPACE
Test Track
The Land: Soarin'™

Disney's Hollywood Studios™

Rock 'n' Roller Coaster® Starring Aerosmith
Star Tours
"The Twilight Zone Tower of Terror™"

Disney's Animal Kingdom® Theme Park

Affection Section at Rafiki's Planet Watch
DINOSAUR
Kali River Rapids
Expedition Everest™
Primeval Whirl


Due to the nature of the experience, Guests with service animals should check with a host/hostess for attraction and boarding information at the following attractions:


Magic Kingdom® Park

Cinderella's Golden Carrousel
Stitch's Great Escape!™

Epcot®

Imagination: "Honey, I Shrunk the Audience"
Innoventions East & West
Spaceship Earth

Disney's Hollywood Studios™

The Great Movie Ride

Disney's Animal Kingdom® Theme Park

"It's Tough To Be A Bug!"
Kilimanjaro Safaris
Aviary area of Pangani Forest Exploration Trail
Aviary area of Maharajah Jungle Trek

Dining and Shopping


Most dining and shopping locations in the Theme Parks are accessible to Guests with disabilities. Cast Members are available to assist Guests when necessary. Some counter-service locations have narrow queues formed by railings which may be difficult for Guests using wheelchairs. At these locations, we suggest that a member of the Guest's party order and transport the food, or contact a host or hostess for assistance.

Smoking

For the comfort of all Guests, smoking is permitted in designated areas only. Please refer to Park signage for designated smoking locations.

Stamina or Endurance Concerns

Some Guests may be concerned that they do not have the stamina to wait in our queues. We strongly suggest these Guests consider using a wheelchair, personal scooter or Electric Convenience Vehicle (ECV), as the distance between our attractions is much greater than the length of our queues.