Guests with Hearing Disabilities


Assistive Listening Systems, Handheld Captioning, Reflective Captioning, Video Captioning, Sign Language interpretation, Text Typewriter Telephones and written aids are available to help Guests with hearing disabilities enjoy Walt Disney World Resort.

One or more of these devices are available at the following:

•Attractions
•Entertainment
•Sports & Recreation
•Tours & Experiences
•Special Events



ASSISTIVE LISTENING SYSTEMS

Walt Disney World Resort offers Assistive Listening through Disney's Handheld Device, which amplifies sound through headphones or induction loop at specific theme park attractions.

Assistive Listening Systems are recommended for Guests with mild to moderate hearing loss. Devices with headphones or induction loops are available through Guest Relations and require a $100 refundable deposit. (Refund is given when device is returned on the same day as rental.)

HANDHELD CAPTIONING

Walt Disney World Resort offers Handheld Captioning through Disney's Handheld Device. This portable captioning system uses a wireless handheld receiver to display text in locations where fixed captioning systems are impractical, such as moving attractions.
Receivers are available through Guest Relations and require a $100.00 refundable deposit. (Refund is given when device is returned on the same day as rental.)

REFLECTIVE CAPTIONING
Available at select theater-type attractions, this innovative technology uses a light-emitting diode (LED display) to project desired captions onto an acrylic panel in front of the user.
To use this system, please contact a Cast Member at the location or attraction.

VIDEO CAPTIONING
Caption-ready monitors are available in the preshow area at select attractions. These monitors are designated by a "CC" and can only be activated by remote control. Please see a Cast Member at the attraction for assistance.
Single button activators are available through Guest Relations and require a $25.00 refundable deposit. Video Captioning can also be activated using Disney's Handheld Device which requires a $100.00 refundable deposit. (Refund is given when device is returned on the same day as rental.)

SIGN LANGUAGE INTERPRETATION

Walt Disney World Resort provides Sign Language interpretation for our Guests at specific live theme park shows on a rotating basis as follows:

•Disney's Animal Kingdom Theme Park: Saturdays
•Disney's Hollywood Studios Theme Park: Sundays, Wednesdays
•Epcot Theme Park: Tuesdays, Fridays
•Magic Kingdom Theme Park: Mondays, Thursdays


Requests for Interpretation
Guests should request confirmation of our interpreted performance schedule a minimum of 7 days in advance.
With a minimum of 14 days advanced notice , Sign Language interpretation can also be requested for other special events and shows, such as:

•Hoop-Dee-Doo Revue
•Pirates and Pals Fireworks Voyage
•Disney's Spirit of Aloha

To request performance schedule confirmation or to request sign language interpretation at a specific special event or show, call Walt Disney World Resort Information:

•Voice: (407) 824-4321
•TTY: (407) 827-5141

Guests will be contacted prior to their visit to verify arrangements and they will receive an appropriate show schedule that lists the names, dates and times of the interpreted performances. (Guests under age 18 must have parent or guardian permission to call.)

TEXT TYPEWRITER (TTY) TELEPHONES
Pay phones marked with a Text Typewriter (TTY) symbol are equipped with amplified handsets and are widely available throughout the Walt Disney World Resort, including all 4 theme parks. Exact locations are listed in the Guide for Guests with Disabilities.

WRITTEN AIDS
Guest Assistance Packets containing dialogue, flashlights, and pen and paper are available at or near the performance areas or entrances for most shows and attractions. Please inquire about availability prior to experiencing an attraction or show.
A pad of paper and pens/pencils are readily accessible at each location for Cast Members to use, if necessary, to communicate with Guests with needs. Cast Members with abilities in Sign Language can be identified with the appropriate language pin.

SERVICE ANIMALS
Trained service animals are welcome in most locations throughout Walt Disney World Resort; however, all service animals must remain on a leash or in a harness at all times and, please note, Cast Members are not permitted to handle service animals.

LIGHTING SENSITIVITY
Should you or any member of your party have a photosensitivity or seizure disorder, we recommend that you check with your personal physician for specific instructions before visiting Walt Disney World Resort, as specialty show lighting effects and other visual effects are used extensively.