A not-so-magical Disney moment surprised a UK mother of three who tried to book a “princess for a day” makeover at Disneyland Paris for her 3-year-old son Noah, and was refused because her son was not the correct gender.

Disneyland Paris has apologized to a 3-year-old British boy who was told he couldn’t dress up as a princess because he’s a boy.

Noah McLean-Glass is a huge fan of Elsa from the hit film “Frozen.”

His mother says he loves to wear his “Elsa dress” – even to bed.

When his family planned a trip to Disneyland Paris, they thought it would be fun for him to take part in the “princess for a day” event.

McLean-Glass received an email from a Disneyland representative saying “at this time it is not possible to book a Princess for a Day experience for a boy,” and offered to send a tailored princess gift pack of the same or similar value.

She detailed her less-than-positive customer service experience on her blog “Sparkles and Stretchmarks,” saying “This isn’t even a gay/straight debate…this is a child. Who wants to be just like his favorite character.”

“I was so angry I literally couldn’t stop shaking for half an hour afterwards, it’s just – I was so shocked. I mean, I’m his mother, and if I’m okay with him doing it, who are Disney to tell me that he can’t do that? I don’t understand,” said Hayley McLean-Glass, Noah’s mother. “If a little girl went to Disneyland and wanted to do a pirate experience or a Spider-Man experience, there would be no way that they would stop a girl from doing that because there would be uproar, so why is it different for a boy?”

A statement from Disney said it is not their policy to exclude boys from the princess for a day experience.

Disneyland Paris apologized for the distress caused, and pledged it would not happen again.

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