Tuesday, October 4, 2022

Theme park guest evacuated from Star Wars: Rise of the Resistance three times in one day

Rise of the Resistance at Star Wars: Galaxy’s Edge is Disney’s most technologically advanced experience to date. The 18-minute experience includes a hidden rebel base, First Order questioning, uncomfortably near encounters with Kylo Ren, and a daring rescue operation, as well as sophisticated animatronics and a trackless ride technology unlike anything else now available at Disneyland.

With all of those moving elements, though, the ride regularly breaks down. Rise of the Resistance can occasionally go down numerous times each day, frequently for extended periods of time. The ride already includes small break changes, such as a moment with a Kylo Ren animatronic that has a “b mode” where a shattered piece of wall shuts off the malfunctioning Ren and he’s displayed on a screen instead. Because they caused so many ride malfunctions, a chamber with darting cannons that dart out between ride cars has prevented the cannons from moving.

But still, even with those fixes, larger problems happen. In fact, earlier this week, one Disneyland guest reported getting evacuated from Rise three times in the same day. “I’ve been on RoR 3 times today and have been evacuated every time,” the person posted on Reddit. “Sends [sic] thoughts and prayers!”

“I wonder if it will ever get to a point where this is not the norm,” a Disneyland Redditor responded. “It’s an awesome ride so I hope so.”

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“At least you made it on,” another replied. “We tried several times today and each time it went down before we could even get to the line. It was not having a good day today.”

These frequent malfunctions generate issues with Rise for a variety of reasons. For starters, the ride is closed earlier than most other attractions at Disneyland, closing at 9 p.m. even on nights when the park is open until midnight. Second, the attraction sells Individual Lightning Lane tickets for up to $20 per person, which sell out nearly instantly when they go on sale for the day. When the ride breaks down, everyone in line loses the time they’ve already invested. The historical wait time average for Rise is 105 minutes, according to Thrill Data, which records theme park statistics.

But when the ride resumes operation after a breakdown, all of the ILL ticket-holders flood the Lightning Lane, and they get priority boarding — so the standby queue skyrockets, sometimes to two or three hours. Thrill Data’s maximum recorded wait time for Rise: 366 minutes.

“This is my nightmare,” one Disneyland Redditor said, “to spend $20 for LL and to not actually get the full ride experience.”

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